It's good to be part of their senior management team again in an interim role, and to know that the new business I help develop this time round will continue to deliver business long into the future. There is also an element of coaching and mentoring senior directors, something that I find hugely rewarding. Whilst I always try to show an immediate ROI perhaps I should factor in repeat business more into my ROI models. Are your customers giving you repeat business? If not do you know the real reasons why?